Our Customers
How a Journey Analytics Company Used AI Procurement to Boost Profitability & Cut Costs
6% savings
on overall contract value in 12 months
40% risk reduction
through improved vendor management
Rule of 40
achieved in
18 months
The Challenge
A Boston-based Journey Analytics company set its sights on optimizing profitability to achieve the Rule of 40 for two consecutive years—a challenging goal for an upper mid-market company transitioning from years of rapid growth to a more mature phase.
“As profits stabilized and growth slowed to a sustainable pace, maximizing efficiency became a key priority. The board identified purchase orchestration as a significant area of opportunity for cost savings. After a thorough evaluation of potential services and solutions to help, Opstream emerged as the best fit to help us reach our objectives.” — Chief Operating Officer
The Solution
First, we needed buy-in… from everyone!
“Having led previous initiatives, I knew buy-in would be key, and Opstream made it effortless. The platform was easy to set up, fully self-service, and had us operating at speed within weeks—without formal training. By streamlining procurement with vendor risk tools and intuitive workflows, what was once tedious and inconsistent is now one of our greatest strengths, making Opstream the most collaborative space in the company.”
Unlocking Contract Value Savings
“Opstream’s AI-driven profiler quickly identified redundant tools and underutilized services, allowing us to cancel or downsize 10% of contracts upfront. With automated renewal workflows engaging stakeholders early, we achieved 6% overall savings in a year—driving significant profitability.”
Beyond Purchase Orchestration
“Opstream’s vendor risk tools have significantly strengthened our risk mitigation strategy by automating compliance document collection and integrating with our Vendor Risk Management system to proactively flag and address potential issues. With risk scorecards providing a holistic view, we’ve been able to report a 40% reduction in business risk—a powerful, unexpected benefit that enhances our resilience.”
The Results
With Opstream, the company has successfully enhanced financial efficiency, strengthened compliance, and built a more scalable procurement and vendor management framework—positioning them for continued success in a competitive market.
