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How LastPass achieved a 72% decrease in request handling time with Opstream.

The problem

When Jeremy Parkin became the Head of Procurement at LastPass, he faced significant issues with their existing procurement intake solution. The solution had a bad internal reputation due to its poor user experience, inefficient workflows, and challenges in inputting information effectively, which resulted in many requests bypassing the process. Jeremy recognized the urgent need to address these issues and find a better solution.
 

He wanted to make sure the new platform would be great for users and provide excellent customer service. He needed a platform that was easy for his team to use and changes as the company grew, that would give accurate visibility into spend and the ability to control it from the bottom up and top down. It was also important that they could make changes without needing external experts.
He had to find a solution quickly. 

The problem

When Jeremy Parkin became the Head of Procurement at LastPass, he faced significant issues with their existing procurement intake solution. The solution had a bad internal reputation due to its poor user experience, inefficient workflows, and challenges in inputting information effectively, which resulted in many requests bypassing the process. Jeremy recognized the urgent need to address these issues and find a better solution.
 

He wanted to make sure the new platform would be great for users and provide excellent customer service. He needed a platform that was easy for his team to use and changes as the company grew, that would give accurate visibility into spend and the ability to control it from the bottom up and top down. It was also important that they could make changes without needing external experts.
He had to find a solution quickly. 

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