Customer Success Manager

About Opstream

Opstream is an AI-powered orchestration platform for procurement, compliance, and cross-functional workflows. We unify data and processes across systems to automate approvals, vendor onboarding, renewals, compliance checks, and operational collaboration.

Our customers use Opstream to reduce manual work, increase visibility, and accelerate decision-making across procurement, finance, legal, and security workflows.

The Opportunity

We are seeking a Customer Success Manager with 3–5 years of experience managing complex, global customer relationships in a SaaS environment. This is a highly hands-on role with significant ownership across customer operations, technical problem solving, and commercial account outcomes including platform/feature adoption, retention, and expansion.

You will partner closely with Product, Engineering, Sales, and GTM teams to drive platform improvements based on real-world feedback, translate customer workflows into Opstream solutions, and expand customer usage as new features and capabilities are released. You will report directly to the VP of Customer Success and play a central role in delivering measurable customer value while influencing the direction of the Opstream platform roadmap.

What You Will Do

• Create and manage customer support tickets end-to-end, including triage, troubleshooting, escalation, and resolution.
• Act as the primary customer advisor, deeply understanding goals, organizational structure, and success metrics.
• Design and optimize customer workflows, schemas, and use-case implementations within Opstream.
• Drive adoption of new features and best-practice workflows to increase customer value and expansion.
• Translate customer feedback into actionable insights for Product and Engineering.
• Collaborate cross-functionally with Sales, Product, and GTM teams to align delivery against customer priorities and execution.

Who You Are

• 3–5 years in Customer Success, Solutions Consulting, Technical Support, or a similar SaaS customer-facing role.
• Comfortable leading through ambiguity in fast-growing environments.
• Strong technical problem solver who communicates clearly with both technical and non-technical stakeholders.
• Consultative, organized, and comfortable managing multiple complex priorities.
• Highly accountable, proactive, and motivated by genuine customer outcomes.