The Challenge
Cyera’s GRC (Governance, Risk, and Compliance) team faced fragmented and manual processes for vendor onboarding and life-cycle management. Requests coming in multiple communication channels and disparate tools governing different aspects of the process made it challenging to prioritize, track progress and bring visibility to stakeholders.
How Cyera Achieved:
- 2X faster Vendor Onboarding
- 30% increased purchasing governance effectiveness
- 50% reduced vendor-related security risk
By Utilizing Opstream
This often led to delays, creating drag on the company’s ability to procure needed products and services to support the company’s rapid growth.
“To purchase something or onboard a new vendor, it was… put all of the details into an email, or send it over Slack; there was no reliable tracking” – notes Conor Russo, Cyera’s GRC Lead.
Like many growing tech companies, the scale of work began to outpace the ability to effectively manage all the activities related to procurement and vendor management.
The Solution
Within just one week of onboarding, Cyera was fully integrated with Opstream. Now, any employee can easily submit requests through a central intake point, which routes automatically to the right stakeholders, including subject matter experts, legal, procurement, finance, and security.
“Opstream is integrated with all of the applications we need to do the whole lifecycle for security reviews or the procurement process. If this is a high or medium risk vendor, it’ll send the information to our VRM, where it’s added and assessed”, Conor adds.
With Opstream, Cyera has consolidated their entire vendor lifecycle into a single, transparent platform. Vendor risk levels trigger the right security workflows, and ticket closure speeds have hit record levels.
“Engagement with Opstream has been great. It has changed my daily work,” said Conor. “We’re able to offload repetitive tasks and focus on the bigger picture.”
Results:
- Vendor onboarding time dramatically reduced
- Security reviews now move quickly through defined, automated steps
- Cross-functional collaboration improved across GRC, procurement, legal, and finance
- Custom integrations supported with hands-on assistance from Opstream’s team
The Results
Opstream quickly demonstrated strong ROI, providing measurable efficiency gains and ensuring compliance with Cyera’s GRC standards.
Key Outcomes:
- 2X faster Vendor Onboarding
- 30% increased purchasing governance effectiveness
- 50% reduced vendor-related security risk
“Without a centralized tool like Opstream, you don’t really understand the vendors you’re onboarding,” Conor noted. “I’ve seen a lot of applications, and this is the first one that truly brings everything together. It’s been phenomenal to work with the Opstream team. They’ve gone above and beyond.”
