The Challenge
At Fiverr, a lot of our workflows lived in email threads. Vendor onboarding, finance approvals, and compliance checks — everything was tied together through back-and-forth communication. The problem was, it was really hard to know where a process stood without chasing someone down. Follow-ups became a routine, and project statuses weren’t always clear. As we grew, this way of working just didn’t scale.
The Solution
We knew we needed something intuitive, something people could start using right away without long training sessions or a complete change in how we work. The goal was simple: more clarity and less manual overhead, without adding complexity.
Opstream felt like a natural fit. The platform is so easy to use that our employees literally self-onboarded. There wasn’t any real downtime — people just picked it up and started working. It didn’t disrupt how we operate, it just made everything flow better.
The Results
The biggest shift is transparency and visibility. Whether it’s vendor onboarding, finance follow-ups, or cross-team workflows, everyone knows exactly where things stand. Tasks move forward without constant reminders because self-managed workflows nudge the right people at the right time.
We’ve also seen a clear reduction in human overhead per project. Processes that used to feel heavy now run smoothly on their own. The real value is that everyone has a real-time understanding of the process. Nothing gets lost, and the work just… flows.
Opstream dramatically reduced the manual overhead in our company, enabling our procurement operations to be more efficient than ever before.
Rollout
We were honestly surprised at how little friction there was. Normally with new tools, you expect resistance or a long onboarding curve. With Opstream, people just jumped in. Since the workflows are visual and intuitive, employees didn’t need training sessions or manuals.
They understood the flow of tasks instantly. Adoption was organic — we didn’t have to enforce it.
Collaboration
Before, cross-team projects were where most delays happened as different groups had their own ways of working and visibility often stopped at team boundaries. With Opstream, those silos are gone. Finance knows exactly when compliance has signed off, operations knows when vendors are cleared. The handoffs are smoother because everyone is working within the same flow, and communication has shifted from chasing updates to actually solving problems together.
